SAP Consulting and Software Validation

IT Servive Management

IT Service Management

Analyze and optimize your existing IT Service Management processes

These days, nearly all of a company’s business processes are supported by IT systems. The increased integration of IT systems into the business processes means more demand on a service-oriented operation of the IT infrastructure. IT Service Management (ITSM) deals with such processes and defines measures and methods to ensure the best possible support for business processes through IT.

The starting point of IT Service Management is the development of an IT service strategy in which the basic conditions for the establishment of an IT organization are created. IT can only ideally execute the business requirements if the IT processes themselves are equally optimal.

DHC supports you in the selection and implementation of all necessary ITSM processes and in the analysis and optimization of your existing ITSM processes. We help you make the right choice of processes to introduce in order to ensure continuous support in these cost and compliance requirements. Here, we focus on tried and tested regulations such as ITIL (IT Infrastructure Library) and COBIT (Control Objectives for Information and related Technology), as well as regulatory requirements which are relevant for our customers. By defining and investigating company-specific key data, we can achieve performance control and continuous improvement of the operational IT systems.

it service managementWe also advise you in the selection and implementation of appropriate tools to implement your IT processes. We recommend the use of SAP Solution Manager for customers who already have SAP systems in use. This constitutes a centralized and integrated platform for implementation and maintenance of SAP systems and is optimally matched to the IT Service Management processes.

Your Benefits:

  • Over 19 years of experience in the implementation and maintenance of IT systems in regulated environments
  • Accelerating the introduction of ITSM processes through in-depth IT knowledge, especially when it comes to the selection and implementation of tools in IT
  • Tools for the implementation, measurement and documentation of IT processes
  • Reference processes with all the features of a regulated environment
  • Analysis of ITSM processes and conducting workshops and audits to determine your status quo
  • Support for the design and optimization of IT processes (KPI, key data) in consideration of the current standards and regulations such as ITIL, COBIT, GxP and SOX
  • Support in the selection of tools for managing ITSM processes (Process documentation / monitoring and IT tools for carrying out the processes)
  • Definition of IT-Services und Service Level Agreements (SLAs)
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