These days, nearly all of a company’s business processes are supported by IT systems. The increased integration of IT systems into the business processes means more demand on a service-oriented operation of the IT infrastructure. IT Service Management (ITSM) deals with such processes and defines measures and methods to ensure the best possible support for business processes through IT.
The starting point of IT Service Management is the development of an IT service strategy in which the basic conditions for the establishment of an IT organization are created. IT can only ideally execute the business requirements if the IT processes themselves are equally optimal.
DHC supports you in the selection and implementation of all necessary ITSM processes and in the analysis and optimization of your existing ITSM processes. We help you make the right choice of processes to introduce in order to ensure continuous support in these cost and compliance requirements. Here, we focus on tried and tested regulations such as ITIL (IT Infrastructure Library) and COBIT (Control Objectives for Information and related Technology), as well as regulatory requirements which are relevant for our customers. By defining and investigating company-specific key data, we can achieve performance control and continuous improvement of the operational IT systems.
We also advise you in the selection and implementation of appropriate tools to implement your IT processes. We recommend the use of SAP Solution Manager for customers who already have SAP systems in use. This constitutes a centralized and integrated platform for implementation and maintenance of SAP systems and is optimally matched to the IT Service Management processes.